Call Centre Skills Training
About this training:
Most businesses use Call Centres to interact with their customers. Call Centre agents will make outgoing calls or will handle incoming calls. These agents are on the front line of the company's public image. This 2 day workshop will improve professional conduct and efficiency in call centre agents.
Training Dates:
Please contact us for this information.
Certification: Tremendis Call Centre Skills Certification
Workshop Fee: R 4 290.00
Location: Gauteng / National (Groups)
Duration: 2 Days (14 Hours)
Time: 09:00 - 16:00
Conferencing: Included
Target Group: All call centre agents wishing to improve their skills in order to give good quality service in a timely manner.
Pre-Assessment: Online Pre-Assessment Included
Minimum Experience: None
Minimum Education: Matric / Grade 12 or equivalent
Competencies: Decision Making
Customer Focus
Communication
Building Trust
Building Customer Loyalty
Adaptability
Quality Orientation
Next Step: Business Etiquette Training
Customer Service Skills Training
Selling Skills Training
Stress Management Skills Training
Pre Step: Communication Skills Training
Office Skills Training
Telephone Etiquette Training