Call Centre Skills Training

A skills programme by Tremendis Learning
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Call Centre Skills Assessment

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A quick and effective online assessment specifically designed for measuring competence
Call Centre Skills Assessment
Call Centre Skills Assessment
About Call Centre Skills Assessment:
Call centre agents are on the front line of the public image of a company. How well do call center staff at your company interact with customers? Can they make outgoing calls in a profesional manner? In what way do they handle incoming calls? This assessment will give deeper insight towards effective call center skills and what approach to take next to improve the performance of your team.
At a Glance
Target Group: Call Centre Agents
Receptionists
Personal Assistants
General Workforce
Total Questions: 30 Location: National (Head Office - Gauteng) Objectives Assessed: Decision Making
Communication
Customer Focus
Building Customer Loyalty
Building Trust
Adaptability
Quality Orientation
Assessment Nature: Online (Paper-Based Optional) Location: Assessments can be done on-site or at our premises depending on level of moderation required.
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Call Centre Skills Training is a service offered by Tremendis Learning CC (2006/019194/23). Copyright Protected 2016, All rights reserved. Designed by Monre J Botes.
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