Call Centre Skills Training

A skills programme by Tremendis Learning
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Call Centre Coaching

Related:   Call Centre Training    > Call Centre Coaching <   Call Centre Skills Assessment  
1-on-1 coaching surpasses classroom learning in aspects of personalisation and bringing about change
Call Centre Coaching
About Call Centre Coaching:
Call Centre Coaching is all about one-on-one personal development. It aims to identify the areas of improvement of the call centre agent or leader and focus learning and coaching on developing these areas. Call centre leaders and agents have the opportunity to engage in a deep and solid conversation around personal struggles and challenges that prevents them from achieving their utmost best in their work. The call centre coach conducts an assessment on the leader or agent to identify where focal development points are and use that to build the competency development list for the coaching. Results are visible within the first coaching session and with just four sessions the call centre agent and leader will display more skill and confidence in their work.
At a Glance
Name of Certificate: Tremendis Call Centre Coaching Certification Total Sessions: 4 Duration of Sessions: 1 Hour Coaching Format: One-on-One Location: Gauteng, National Minimum Experience: No minimum call centre experience required Minimum Education: Grade 12 or equivalent Competencies: Building a Successful Team
Adaptability
Aligning Performance for Success
Coaching
Communication
Contributing to Team Success
Decision Making
Customer Focus
Developing Others
Information Monitoring
Work Standards
Sales Ability / Persuasiveness
Managing Work (includes Time Management)
Stress Tolerance
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Call Centre Skills Training is a service offered by Tremendis Learning CC (2006/019194/23). Copyright Protected 2016, All rights reserved. Designed by Monre J Botes.
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