Call Centre Skills Training

A skills programme by Tremendis Learning
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Call Centre Training

Related:    > Call Centre Training <   Call Centre Coaching   Call Centre Skills Assessment  
Our training methodology is highly interactive and dynamically designed to ensure lasting change
Call Centre Training
Call Centre Training
About Call Centre Training:
Most businesses use Call Centres to interact with their customers. Call Centre agents will make outgoing calls or will handle incoming calls. These agents are on the front line of the company's public image. This 2 day workshop will improve professional conduct and efficiency in call centre agents.
At a Glance
Certification: Tremendis Call Centre Skills Certification Location: Gauteng, National Duration: 2 Days (14 Hours) Time: 09:00 - 16:00 Conferencing: Included Target Group: All call centre agents wishing to improve their skills in order to give good quality service in a timely manner. Pre-Assessment: Online Pre-Assessment Included Minimum Experience: None Minimum Education: Matric / Grade 12 or equivalent Competencies: Decision Making
Customer Focus
Communication
Building Trust
Building Customer Loyalty
Adaptability
Quality Orientation
Next Step: Business Etiquette Training
Customer Service Training
Selling Skills Training
Stress Management Training
Pre Step: Communications Skills Training
Office Skills Training
Telephone Etiquette Training
Training Objectives: Click to view Call Centre Training Objectives
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Call Centre Skills Training is a service offered by Tremendis Learning CC (2006/019194/23). Copyright Protected 2016, All rights reserved. Designed by Monre J Botes.
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